Support

We answer in English, Portuguese and Spanish.

In the app, you can also open a ticket in Account → Help → Contact support. The AI help answers right away, and a person from our team replies when it can't solve it.

I forgot my password

On the sign-in screen, tap Forgot password. We send a code to your e-mail.

How do I cancel my subscription?

Subscriptions are billed by the App Store or Google Play, and you cancel them there: on iPhone, in Settings → your name → Subscriptions; on Android, in Google Play → Payments & subscriptions → Subscriptions.

Does the app see my bank password?

No. The bank connection happens on your bank's own secure screen, through our partners Plaid (United States, Canada and Europe) and Pluggy (Brazil). GuthoBook never sees your password or card number.

I forgot my vault password

Vault data is encrypted with your vault password. Without it, nobody can open it, not even our team. What you can do is erase the vault and create a new one.

How do I delete my account?

See the Delete my account page.